Refund Policy

M Cube Enterprises delivers professional services including technology consulting, software development, digital marketing, cloud infrastructure, and related disciplines. Because our services involve skilled professional time, planning, and resource allocation, refund eligibility is assessed on a case-by-case basis in accordance with the terms set out in this policy.

This Refund Policy applies to all direct service engagements with M Cube Enterprises. It does not apply to third-party products, platforms, or subscriptions procured on your behalf, which are subject to the refund terms of those third-party providers.

By engaging our services or making payment, you acknowledge and agree to the terms of this Refund Policy.

Project initiation deposits and onboarding retainers are non-refundable once project scoping, planning, or discovery work has commenced. These fees compensate for the strategic and preparatory work invested before delivery begins.

Where a project has not commenced and no discovery or scoping work has been undertaken, a deposit refund request submitted within 5 business days of payment may be considered at our discretion, subject to an administrative handling fee.

Ongoing retainer arrangements may be cancelled with 30 days' written notice. Fees already paid for a retainer period in which work has commenced are not refundable.

If a client chooses to cancel an engagement after project work has commenced, fees for completed milestones and work-in-progress are non-refundable. You will be invoiced for work completed up to and including the cancellation date.

Cancellations must be submitted in writing via email to contact@mcubeenterprises.com. The effective date of cancellation is the date on which written notice is received and acknowledged by M Cube Enterprises.

Where a project agreement specifies milestone-based billing, completed milestones are billed in full upon cancellation. Partially completed milestones will be billed on a pro-rata basis based on documented work completed.

If a deliverable materially fails to meet the agreed-upon specifications as set out in a written project brief or statement of work, you must notify us in writing within 14 days of delivery. We will investigate and, where the failure is confirmed, offer remediation at no additional cost as the primary remedy.

If remediation is not feasible or is not completed within a reasonable timeframe agreed in writing, a partial or full credit or refund for the affected deliverable may be issued at our discretion.

General dissatisfaction with deliverables that meet the agreed specifications, changes in your business direction, or requests for features not included in the original scope do not qualify as service failures for refund purposes.

Certain services provided by M Cube Enterprises are delivered in real time and are therefore strictly non-refundable once execution has commenced. These include, but are not limited to: live software upgrades and deployments, real-time system configurations, on-demand patch installations, live data migrations, and any other service where work is actively executed on client infrastructure or systems in real time.

Because real-time services involve immediate resource allocation, skilled technical effort, and direct changes to live systems, the value of the service is fully consumed at the point of delivery. As such, no refund — partial or full — can be issued once a real-time service has been initiated, regardless of the outcome.

Examples of non-refundable real-time services: live software version upgrades performed by our team on your systems; real-time server or cloud environment configuration; live API integrations or data sync operations executed on production systems; emergency patch deployments; and any scheduled or ad-hoc technical work carried out directly on a client's live or staging environment.

Before any real-time service is performed, our team will confirm the scope and obtain your written or verbal approval. By authorizing commencement of a real-time service, you acknowledge that the service is non-refundable and waive any right to a refund for that specific service delivery.

If a real-time service causes unintended disruption due to a confirmed error on our part, we will provide remediation at no additional cost as the exclusive remedy. Remediation does not entitle you to a monetary refund but ensures the issue is resolved to the original agreed state where technically feasible.

Any third-party costs incurred on your behalf — including but not limited to domain registration, cloud hosting fees, software licences, advertising spend, and third-party API subscriptions — are non-refundable once committed.

We will always seek your approval before committing to significant third-party expenditure on your behalf. Pre-approved disbursements are billed at cost and are not subject to refund by M Cube Enterprises.

All refund requests must be submitted in writing to contact@mcubeenterprises.com with a clear description of the reason for the request and any supporting documentation.

Refund requests will be reviewed and responded to within 10 business days of receipt. Where a refund is approved, payment will be processed within 15 business days via the original payment method where possible.

We reserve the right to offset any approved refund amount against outstanding invoices or amounts owed by you at the time of the refund.

In the event of a billing dispute, you must notify us within 30 days of the invoice date. Disputes raised after 30 days may not be eligible for review.

We are committed to resolving disputes fairly and transparently. Both parties agree to engage in good-faith discussions before escalating to formal dispute resolution mechanisms.

Disputes that cannot be resolved by mutual agreement will be subject to binding arbitration under the Arbitration and Conciliation Act, 1996, with proceedings conducted in Bengaluru, India.